I got exactly what I paid for. Nothing was damaged in transit, everything was packaged well. Assembly was pretty easy but would’ve been difficult to do by myself. I haven’t had issues with the suspension, but I have mine set lowest so I wouldn’t really know anyway. The seat is hard. Harder than I expected, but it’s not uncomfortable for me and I sit in it 8-14 hours per day. It just needs some breaking in. The arm rests are so padded, it’s so comfortable. I would highly recommend this to others!This chair was very hard to assemble, and is very uncomfortable for long term sitting. The pieces that cover the screws don’t really stay in at all. I wouldn’t really recommend this for office work at all.My box arrived undamaged and everything inside was untouched, I don't know if it's because it's Version 2 or that the Teal color isn't as popular so not a lot of returns for that color. I had the original version but the seat went flat after a year and I purchased a nicer chair from a gaming company but the seat was too short, front to back. I happened to notice that this one had a version 2 with a thicker seat and I will say the seat is a lot thicker, don't know how long it'll stay this way but for the discounted price, if I get a good two years out of it then that will be fine. The previous gaming chair that I had didn't have the arms that raise up and I really missed that because it wouldn't slide under my desk like this one does when I raise the arms, which means it took up a lot of valuable floor space when not in use. This one was pretty easy to put together, I use my own wheels, never have been a fan of the ones that come with the chairs but so far so good, we'll see how long this one lasts and the color is growing on me, not my first choice but for the price, it's growing on me.It is a good chair. It leans a very slight amount and you forget about it quickly.Maybe it will settle in yet. It is comfortable and that's important to me. I'm keeping it!Bought it for my work office that is currently being built, and using it in my house office. Most likely will buy a second one since I don't think I can part with it from my home once my office is readyI sit a desk for most of the work day and the chair I bought when the pandemic started wasn't doing a thing for my back. I bought this gaming chair and it is so much more comfortable.I like this chair. Good for the $89 price I paid. This is the second time I ordered one. My other chair lasted 4 years no issues.One major complaint is the butt pad loses integrity within about a year. It becomes flat and hard. You will definitely need some kind of external pad or cushion or your butt will go numb.